One of the most exciting things that can happen for small business owners when they implement a great system like LightSpeed, is the clarity with which they begin to see how they’re doing things… IF the implementation process includes a properly performed Requirements Analysis. Almost always, we find and define processes that are either failing, redundant, or unnecessary.
That’s the way we’ve always done it.
Many, many times, I’ve been asked if LightSpeed can provide a certain report, capture a certain piece of information, ring a certain bell, or scratch a certain itch– and in most cases, the need for these things can’t be explained… “that’s just the way we’ve always done it”
There’s a reason why my company uses a stylized Ensō symbol as part of its logo. Running your business should be simple and LightSpeed, if approached properly, lets you do that. Ensō symbolizes a moment when the mind is free to simply let the body/spirit create, and running your business should be like this. Some of the best free advice I can give a client is to free themselves of their old business dogma– do (or have done) a complete Business Process Analysis, and if you’re choosing a new system, a Business Requirements Analysis.
Business Analysts use a technique called Root Cause Analysis. It combines a bunch of tools, one of which is sometimes the “5 Whys”– an iterative way to get to the root of a problem. The thing that I love pointing out to my clients while we’re going through this exercise, is that people do not fail, processes fail. By carefully analyzing your methods, policies, procedures, and rules is the starting point. Letting go is the next step.