Most people running retail businesses today are stretched to the limit. There are 2 things a retailer implementing LightSpeed can do to have the best experience possible: purchase the Support and Upgrades Subscription, and engage a Certified Reseller to provide training and some ongoing “managed services”.
As a certified reseller, one of the things I do for my customers is to be proactive with LightSpeed updates to take the pain out of doing them. We analyze the impact of the update, come in after store hours, and take all the necessary measures to ensure the update goes smoothly and/or can be rolled back if necessary.
We can also assist with configuring an off-site backup regimen that will minimize data loss in the event of catastrophic loss of your LightSpeed server.
If you’re fortunate enough to live in an area where there is one or more Certified LightSpeed Resellers, I encourage you to give them a try. Their qualifications are rigorously validated and you’ll find it to be money well spent.